The Guardian · US news · Original story
Democrats say cuts to social security have caused ‘customer service chaos’ for American seniors
Report from Elizabeth Warren calls Trump administration cuts to Social Security Administration ‘catastrophic’
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Cuts to the Social Security Administration have caused “customer service chaos” for millions of older Americans and those with disabilities who rely on the agency’s services, according to a new report from a group of Democratic senators.
An investigation found that phone wait times were more than 10 times higher than what the agency claimed on its website, if the calls were even answered at all.
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Michael Sainato · Thu, Apr 23, 2026, 3:00 AM
US news | The Guardian
Report from Elizabeth Warren calls Trump administration cuts to Social Security Administration ‘catastrophic’
Cuts to the Social Security Administration have caused “customer service chaos” for millions of older Americans and those with disabilities who rely on the agency’s services, according to a new report from a group of Democratic senators.
An investigation found that phone wait times were more than 10 times higher than what the agency claimed on its website, if the calls were even answered at all.
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