People in the US: tell us about your difficult consumer experiences

We’d like to hear about your frustrations with companies, from difficulties getting a refund to bad customer service Polls show US consumers are angry and we’d like to understand more about the reasons why. Perhaps you have spent hours trying to replace a shoddy product, get a refund, or just force a company to fulfil a contract or promise? Or did you hit a customer service dead-end or get caught in an endless runaround, especially when it comes to something essential for day-to-day living? We would like to hear about your experience and it would be helpful if you could include specifics such as dates and dollar amounts. A Guardian reporter may get in touch for more information. Continue reading...

Guardian community team · Thu, Jun 4, 2026, 4:00 AM
US news | The Guardian

People in the US: tell us about your difficult consumer experiences

We’d like to hear about your frustrations with companies, from difficulties getting a refund to bad customer service

Polls show US consumers are angry and we’d like to understand more about the reasons why. Perhaps you have spent hours trying to replace a shoddy product, get a refund, or just force a company to fulfil a contract or promise? Or did you hit a customer service dead-end or get caught in an endless runaround, especially when it comes to something essential for day-to-day living?

We would like to hear about your experience and it would be helpful if you could include specifics such as dates and dollar amounts. A Guardian reporter may get in touch for more information.

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